Accepted Methods of Payment.  We accept Visa, Mastercard, American Express, Discover and Paypal. We also accept personal checks (with a 10-day hold for the check to clear).

Shipping Time.  Merchandise will be shipped direct from the manufacturer within 5-7 business days of receipt of order. Custom orders add an additional shipment time. The custom made items are identified in the product descriptions as well as additional time to ship.

Shipping Methods.  Merchandise will be shipped free in continental United States using Ground Service or Truck.  Shipment to Alaska and Hawaii is an additional charge, contact us for additional amount.  We do not ship outside the United States.  All merchandise is shipped insured.

Guidelines To Ensure A Quick Return

Damaged Shipments.  Damaged shipments from handling must be claimed with the freight carrier.  Please inspect your order upon arrival.  If any cartons are missing or damaged, be sure to note this on the freight bill before the carrier leaves.  If you notice concealed damage after the driver has left, keep all the packing information and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects.  In the unlikely event that your order is missing parts, damaged or defective, please contact us within 30 days and we will send you the replacement product, or replacement parts at no cost to you.  Email our Customer Service department for instructions http://www.smashingstainedglass.com/contact_us/ (with "RETURN" in the subject field),. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturers defect, you must first receive a Return Authorization Number.  No packages will be accepted without a Return Authorization Number written clearly on the package.

Wrong Product. If you received a different product than ordered, the item must be returned with a Return Authorization Number (see above for instructions).  The product must be returned with: 
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.

If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.

1. Return the item to the address given to you by our return department.

   Write the Return Authorization Number clearly on the box or package.
2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. All returns with a value over $100.00 must be insured.. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us minus the shipping costs.